Trust, professionalism and handshake quality – that is what denotes a good and reliable partnership. Our ambition is therefore clear: we give everything to always be a reliable partner! After all, decades of success and market leadership cannot be taken for granted. Proximity to our customers and professional customer service are our basis. In addition, the international nature of our industry means that we always have our finger on the pulse of the times and are constantly renewing ourselves. But being an innovation leader also means taking responsibility. With every step toward the future, we are committed to maintaining the highest quality of service and continuously improving our excellent quality standards.
We know that the key to our lasting success lies in our employees. They receive excellent training in the approximately 200 seminars of the VERKEHRSBUERO Academy which are geared towards both professional and personal development.
VERKEHRSBUERO is the only company in Austria which has a certification programme for travel consultants. The most important knowledge and qualifications for the job as travel consultant are taught in specialised seminars. The spectrum ranges from destination training to travel law, from sales seminars to personality development.We are also one of the largest apprentice trainers in tourism in our HOSPITALITY sector; future talents are trained in 6 apprentice trades in our own apprentice academy. We also introduced a new virtual training program called “ELLA” that can be accessed by all employees in the Group.
The compatibility of job and family is also an integral part of our company philosophy – the state certificate for family friendliness, awarded by the Ministry for Families, is proof of that.
As No. 1 in tourism, we take the responsibility to make sustainability an important part of our future strategy. Thus, the environmentally conscious thought was also the focus in the selection of our new company headquarters in Vienna. Our goal is to reduce CO2 emissions in the new office by 60% by 2022 (compared to 2019 at the old location Lassallestraße 3).
Together with our employees, we are focusing on zero waste and promote recycling in the new office. More and more sustainable travel offers are created for customers. The CO2 emissions caused by business air travel are compensated by ClimateAustria in climate-friendly projects upon request. Many of our hotels & business premises have already been awarded the “Austrian Eco-Label” for environmentally friendly business management.
Sustainable management also includes gender equality in the workplace. Here, too, we can point to important successes that really do extend to all management levels: 50 percent of managers at the VERKEHRSBUERO Group are women.